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PostPosted: Fri Apr 11, 2008 1:33 am 
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Joined: Fri Apr 11, 2008 1:27 am
Posts: 4
Location: North Carolina
I upgraded flash player per the Secunia website, now none of my sothink applications work.

I even purchased a second version of Sothink Video Encoder for Adobe Flash.

FLV player states:

Sothink FLV player can not run without the flash player active X control.

Sothink web downloader states: : can not run without the flash player active x control. Please reinstall the software to solve the problem.

I paid another $50 to purchase because it quit working.


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 Post subject: Reinstalled, NO GO
PostPosted: Fri Apr 11, 2008 9:43 am 
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Joined: Fri Apr 11, 2008 1:27 am
Posts: 4
Location: North Carolina
I reinstalled all my sothink software. Nothing works. I uninstalled it all. I would at least like my money back for the second purchase.

I have emailed support, and nothing yet.


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 Post subject:
PostPosted: Tue May 20, 2008 4:20 pm 
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Joined: Tue Aug 08, 2006 1:04 am
Posts: 364
----------------------------
to womanmarine :arrow:
----------------------------

Please kindly check the following links:

1. link to download the latest Active X
http://www.adobe.com/shockwave/download ... ion=Shockw[..]


2. link for information on Active X installation help:
http://www.adobe.com/products/flashplay ... s/#section[..]

3. link for information about uninstalling:
http://www.adobe.com/support/flashplaye ... ninstaller

4. link about testing the version of Active X on your computer:
http://www.adobe.com/support/flashplaye ... ninstaller

Please be noted that the browsers should be kept CLOSED either when you install or uninstall your Active X.

If you still get the same problem you might need to contact Adobe about this issue.

Hope the above information helps!

If you need further assistance, let us know.

Have a nice day! :)

_________________
******
This forum is ONLY for user discussion.
Contact support@sothink.com for prompt professional assistance from Sothink Customer Service
******


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