SourceTec Software

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PostPosted: Thu Jul 17, 2008 4:59 am 
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Joined: Thu Jul 17, 2008 4:37 am
Posts: 1
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Mad
Mad
ConfusedI purchased Sothink SWf to video converter a week ago today. And have not received a confirmation, or any email from the Sourcetec. I have sent 2 emails and at least 7 support tickets and not a word.

I sent the receipt I received from Papal as well as the following still no reply.
• My e-mail server is available and does not report error when others send me emails I receive approximately 5-15 daily. My email is managed by me on my server.
• My e-mail box is not full, it is set foe unlimited emails so your replies should be delivered to me.
• I do use spam protection but I choose what emails are to be placed into my spam box., and your reply email has not been rejected for any reason. I did add support@sothink.com to trusted e-mail addresses to solve any problem.
• My emails have not been sent on holidays, so there should be no delay
• This is my second support ticket plus 2 emails sent to support team with no reply since the order was placed on 7/10/08.
• I have not received the first email from you. Poor business practice.

I buy and sell a lot on the internet, when I send money I expect the product or at least a email that says thanks. I would appreciate an email that says you have been had, that is much better than thinking a company like Sourcetec is not responding because they are to complacent to take care of business.
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PostPosted: Thu Jul 24, 2008 10:14 am 
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Support Team
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Joined: Tue Aug 08, 2006 1:04 am
Posts: 364
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to livingproof :arrow:
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We would like to advise that we have replied to all your mails and tried to resend the mail to you.

We even add your information to our chat room so that you could notice that we have failed to contact you and try other methods to contact us.

Finally we received your private message and replied with the information you need; please remember to check your PM box.

Sorry for all the inconvenience!

If you need further assistance, let us know.

Have a nice day!

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This forum is ONLY for user discussion.
Contact support@sothink.com for prompt professional assistance from Sothink Customer Service
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