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 Post subject: SWF playing out of order
PostPosted: Fri Feb 13, 2009 10:39 pm 

Joined: Fri Feb 13, 2009 10:34 pm
Posts: 1
I've got a SWF file done in Flash Player 8 compatibility format and when I choose the file and get the preview, everything looks fine. However, when I actually go to capture it, the video from the first frame is skipped and the second frame is shown and the audio from both frames play at the same time. The rest of it works fine, it's just having an issue with the beginning. Any ideas? The SWF plays normally across every other player I've tried and there don't seem to be any issues with the source file that I can find.

I find this especially confusing because, as I said, the preview plays it fine -- it only messes up when trying to capture or "Play Movie" in the capture dialog.

 Post subject:
PostPosted: Tue Feb 17, 2009 10:29 am 
Support Team
Support Team
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Joined: Tue Aug 08, 2006 1:04 am
Posts: 364
to jbyrne :arrow:

First of all please kindly make sure that you are using the latest version -- V2.4 and you have downloaded it from

Please kindly advise the following information for us to have a check:

1. Do you have the problem with every file or just one specific file?
2. If the problem is with only one file please kindly provide the file for us to have a check (please write an email to provide the file, our mail address is
3. Please also provide the screenshot of your conversion settings
4. please advise detailed information of your operation system

Thanks for your co-operation and understanding!

If you need further assistance, let us know.

Have a nice day! :)

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Contact for prompt professional assistance from Sothink Customer Service

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