Sorry for the reply delayed.
Could you please tell us whether you get the creash problem on both of the computer? Did you get the problem with the other files?
If it is with a specific file, please provide the file and including your settings to firstname.lastname@example.org
for us to have a check.
BTW: I’m afraid this forum here is mainly used for software discussion and communication. You can post your opinions, feedback, reviews or suggestions about the software, or even discuss the usage with other users. However it is NOT
a suitable place to ask for technical support.
To contact support staff in future, we recommend using our Ticket-Submission System
instead. All necessary information you submitted there will help us speed up processing your ticket and serve you better.
For Sothink.com users:
Thanks for your understanding and have a nice day.