SourceTec Software

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PostPosted: Sat Feb 23, 2008 12:03 am 
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Joined: Fri Feb 22, 2008 11:40 pm
Posts: 1
We just purchased your Flash to AVI software to solve an urgent problem. However, when we load a SWF file that we know is complete and plays for 10 minutes, only 197 frames are recognized by your software and nothing converts. We need help immediately.


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PostPosted: Fri Feb 29, 2008 2:10 pm 
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Support Team
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Joined: Tue Aug 08, 2006 1:04 am
Posts: 364
Dear user,

Thanks for your support for our product.

Please kindly advise the version information of the program you are using; the information of your OS is also needed for us to check the problem.

If you still have the problem would you mind providing the SWF file for us to test it for you?

If you need further assistance, let us know.

Have a nice day!

------------
Nicole Liu

Sothink Customer Service

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This forum is ONLY for user discussion.
Contact support@sothink.com for prompt professional assistance from Sothink Customer Service
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