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PostPosted: Sat Aug 26, 2006 5:38 am 
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Joined: Sat Aug 26, 2006 5:36 am
Posts: 2
Location: Tulsa, OK USA
I am very frustrated! For some reason, every time I try to enter photos into an album template, Glanda locks up. Some photos work, others dont'. I am only inserting .jpg files. They are not oversized. Most are under 90K. Help! Thanks in advance for any advice!

Anna


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PostPosted: Mon Aug 28, 2006 5:57 pm 
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Joined: Fri Jan 06, 2006 2:39 pm
Posts: 226
Hi,

Could you please tell us the following information, the steps you created the album, the name of album templates ( external or embedded photo)?

If possible, please also send us the zip file of (gla and the photos). All those information and files are useful for us to reproduce your problem.

If you send to your support email address: support@sothink.com, please remember to zip it and send again via http://www.yousendit.com to make sure we could receive your file.


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PostPosted: Tue Sep 05, 2006 12:08 am 
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Joined: Sat Aug 26, 2006 5:36 am
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Location: Tulsa, OK USA
Okay, I have discovered that if I try to Add a Photo larger than 200 dpi, Glanda locks up. Many of my photos are 250 dpi due to the camera that I use. Once I changed the resolution to 200 dpi, I was able to insert the photos without any problems.


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