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PostPosted: Tue Mar 11, 2008 6:17 am 
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Joined: Tue Mar 11, 2008 4:48 am
Posts: 7
Dear Sothink,

I now know that you are a Chinese company, and I have many Chinese friends and I love China! So I want to be your friend too. Please return my friendship and read this message and help me out.

I purchased a bundle Mar 8, and I am yet get the serials. I have opened a dispute with you over at paypal.com asking for a refund. Over at paypal, you had posted what looked like a standard answer to disputes claiming that you had tried to send out serials numbers multiple times, but due to faulty email filter, your emails had been rejected.

But I wonder, how can you send out emails when you are closed during weekends?

I purchased the bundle during the weekend and on your site I found this info: Customers using PayPal during weekends will not get serials before working hours on weekdays. But purchases made with credit cards on the other hand, will generate instant serial number deliveries. If I had found this info in the shopping cart, I would have used my credit card.

I wanted to fix my problem, so I needed the serials at once. But now I don't care..I want my money back! Please refund my $125.00.


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PostPosted: Tue Mar 11, 2008 10:49 am 
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Joined: Wed Sep 27, 2006 11:07 am
Posts: 546
Dear steinadmin,

We appreciate your information and affections on China very much.

I think there is misunderstaing between us and I need to give you an explaination.

Usually the registration information is delivered automatically to you once the payment is completed, however, the bundle products via PayPal need to be processed manually, and you purchased the bundle on the weekend as well, it made the keys delivery delayed.

As we are not at work during the weekend, the automatical reply is also settled in our mail system.

We regret very much on hearing that has caused so much inconvenience on you.

Please PM your order details to me, and i will solve problem for you ASAP.

If you have any question, feel free to contact us.

Thanks for your understanding and support very much!

_________________
This forum is ONLY for user discussion.
Click here to Submit a Support Request for prompt professional assistance from Sothink Customer Service.


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PostPosted: Tue Mar 11, 2008 12:29 pm 
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Joined: Tue Mar 11, 2008 4:48 am
Posts: 7
I will PM you the info very soon.

Thank You!

Stein


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PostPosted: Tue Mar 11, 2008 1:15 pm 
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Joined: Tue Mar 11, 2008 3:55 am
Posts: 2
Brenda,

I have the same problem. I purchased a bundle with PayPal on 07-Mar and have not received the keys. I have already PM'd you with the order information.

Thank you for your help.


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PostPosted: Wed Mar 12, 2008 1:30 pm 
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Joined: Wed Sep 27, 2006 11:07 am
Posts: 546
Dear sirs,

I have just sent PM to you, please have a check.

Thanks for your concern and have a nice day!

_________________
This forum is ONLY for user discussion.
Click here to Submit a Support Request for prompt professional assistance from Sothink Customer Service.


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PostPosted: Thu Feb 27, 2014 3:11 pm 
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Joined: Thu Feb 27, 2014 12:04 pm
Posts: 38
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