SourceTec Software

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PostPosted: Wed Nov 14, 2007 9:37 am 
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Support Team
Support Team
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Joined: Wed Sep 27, 2006 11:07 am
Posts: 546
Dear eveybody here:

We are happy to inform you Sothink Web Video Downloader (for Firefox) 3.6 build 71113 is released!

Please check the enhanced features here:
* FLV Player is updated to the latested version

All the registered user of Sothink Web Video Downloader (for Firefox) 3.0 and above version can enjoy the upgrade for free. Would you want to have a evaluation now?
http://www.sothinkmedia.com/web-video-d ... wnload.htm

User’s Manual:
http://www.sothinkmedia.com/web-video-d ... /index.htm

Video Tutorial:
http://www.sothinkmedia.com/web-video-d ... torial.php

Features Comparison:
http://www.sothinkmedia.com/web-video-d ... ompare.htm

For more information about the program:
http://www.sothinkmedia.com/web-video-d ... /index.htm

If you have any problems with the new version, please feel free to contact us.

Enjoy it! :D

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This forum is ONLY for user discussion.
Click here to Submit a Support Request for prompt professional assistance from Sothink Customer Service.


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PostPosted: Fri Mar 21, 2008 8:56 am 
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Guru

Joined: Wed Jan 31, 2007 4:21 am
Posts: 1116
shit happens. get over it.


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PostPosted: Fri Aug 15, 2008 2:27 am 
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Member

Joined: Fri Aug 15, 2008 2:13 am
Posts: 1
I have a problem with the product (sort of) and I've tried your support Live Chat and no one from support is ever there monitoring it. I've sent two emails and have gotten no response. So, now I'm trying this.

I tried to "capture" (download) a video using the product and when I tried to save it, it tells me that my trial period has expired and that I need to register the product. Now, I'd be more than happy to do that. The product is worth it. But the page I get taken to when I click the Buy it button, has absolutely no information on the purchase of that product. No pricing, no links to making a purchase of it; nothing. Maybe that's because the webpage lists the product as being "free". I did do an "Install" from that page, but when setup ran, I got an error message saying that the version I was trying to install was incompatible with FireFox 3.x (but 3.x is the most current version of Firefox for the Windows environment).

And I can't get the existing extension that I have loaded into Firefox to work because it keeps telling me that I need to register the product. But IT DOESN'T TELL ME HOW TO GET A REGISTRATION KEY. I need the product working again. And, to tell you the truth, I really don't like Firefox. I prefer to use Internet Explorer. So when is there going to be an SWF Video Downloader extension for Internet Explorer (oh, and it needs to be backwards compatible with IE 5 & 6, because there are a lot of us still using Windows 2000 Professional).

:twisted:


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