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PostPosted: Wed Apr 01, 2009 8:03 am 
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We are finding when some users click onto our site, the menu is returning a page with a 403 error. It appears the script is generating an incorrect path for the hyperlink.

DHTML code generates the path by combining the resource path from the global settings with the link for the menu item. But when using IE6 and various anti-virus programs, the path is getting an extra "../" inserted into the string. (The code should replace the "../" with the resource path but instead it is appending it)

Has anyone else run into this and is there a solution. This is the 2nd user I have found with this error. Two totally unrelated websites and menus. The only commonality is the menu was built with DHTML Menu and both users are using IE6. They both report when they go to another machine using IE7, the problem doesn't appear

? ? ?


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 Post subject: Re: Another 403 Error
PostPosted: Wed Apr 01, 2009 8:45 am 
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PaulProe wrote:
We are finding when some users click onto our site, the menu is returning a page with a 403 error. It appears the script is generating an incorrect path for the hyperlink.

DHTML code generates the path by combining the resource path from the global settings with the link for the menu item. But when using IE6 and various anti-virus programs, the path is getting an extra "../" inserted into the string. (The code should replace the "../" with the resource path but instead it is appending it)

Has anyone else run into this and is there a solution. This is the 2nd user I have found with this error. Two totally unrelated websites and menus. The only commonality is the menu was built with DHTML Menu and both users are using IE6. They both report when they go to another machine using IE7, the problem doesn't appear

? ? ?

A URL would be helpful. . . .

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 Post subject: URL's
PostPosted: Thu Apr 02, 2009 8:40 am 
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Oops, sorry
http://3x2CSX.com
http://EC12.org

Seems like the common denominator is IE6

Attached is a screenshot from one of the users, showing how the link is delivered to the browser. On this site, the site resource is set to http://EC12.org and the link is ../clubhouse/discussion.htm

Paul


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 Post subject: Re: URL's
PostPosted: Thu Apr 02, 2009 8:36 pm 
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PaulProe wrote:
Oops, sorry
http://3x2CSX.com
http://EC12.org

Seems like the common denominator is IE6

Attached is a screenshot from one of the users, showing how the link is delivered to the browser. On this site, the site resource is set to http://EC12.org and the link is ../clubhouse/discussion.htm

Paul

Post one of the PGT files here if you can. . .

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 Post subject: PGT file
PostPosted: Sat Apr 04, 2009 7:35 am 
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Attached is one of the PGT files.

I recently rebuilt all the pages and the problem persists. Getting more reports indicating it is likely to be a IE6 issue.


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 Post subject: Re: PGT file
PostPosted: Sat Apr 04, 2009 11:56 pm 
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PaulProe wrote:
Attached is one of the PGT files.

I recently rebuilt all the pages and the problem persists. Getting more reports indicating it is likely to be a IE6 issue.

It would be a pain, but have you tried using absolute paths for the page links (ie., http://www.ec12.org/About/about.htm)??

Also -- do you have any case issues with folder names on the server vs. what is in the links??

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PostPosted: Sun Apr 05, 2009 11:54 pm 
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Mike
Thanks for your help on this.

I haven't converted to absolute paths, mainly to avoid the work and secondary, because it did work at one time. I moved to a different host recently but discussing it with them, they point the finger at the software. One of those vicious circles where it is always the other guys fault.

I did try manipulating some of the settings on the site. I modified the links under the Clubhouse menu item.

The first one: http://www.ec12.org/Clubhouse/Discussion.htm has the settings:stm_aix("p4i0","p1i0",0,"Discussions","","",-1,-1,0,"Clubhouse/Discussion.htm"]);

The second one: http://www.ec12.org/Clubhouse/Bulletins.htm has the settings: stm_aix("p4i2","p1i0",[0,"Bulletins","","",-1,-1,0,"/Clubhouse/Bulletins.htm"]);

The third one: http://www.ec12.org/Clubhouse/Builders.htm has the settings: stm_aix("p4i6","p1i0",[0,"Builders Pictures","","",-1,-1,0,"../Clubhouse/Builders.htm"]);

You'll note the difference on the path string.

I have sent this to persons I know are having problems to see what they report. I don't have IE6 on my machine so am having a difficult time testing. (I am running Win7 with IE8 and FoxFire 3 and neither have a problem with any of the settings - but it won't run IE6 for testing)

Is this something that SoThink is aware of? I saw another post where they had asked for some additional info on the same problem

I have attached the pgt file with these modifications, in case someone needs to see them. Link to the site is http://www.ec12.org

Paul


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 Post subject:
PostPosted: Mon Apr 06, 2009 8:40 pm 
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Try relocating your menu and resource files to the site root directory. The error is created when IE tries to access a directory named '..'

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PostPosted: Tue Apr 07, 2009 6:48 am 
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Mike
Think I've figured it out. The problem is in the manner in which IE6 reads the info prepared by DHTML Menu. IE7 and FoxFire apparently can figure it out.

You're right about the ".." I learned that if I eliminate the root pointers (..) from each link, all is resolved. The problem then becomes the extra work since when you browse to the link, using DHTML Menu, it automatically inserts the ".." Something they should be aware of and correct in future updates or corrections

Thanks for your help on this

Paul


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PostPosted: Tue Apr 07, 2009 9:06 am 
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PaulProe wrote:
Mike
Think I've figured it out. The problem is in the manner in which IE6 reads the info prepared by DHTML Menu. IE7 and FoxFire apparently can figure it out.

You're right about the ".." I learned that if I eliminate the root pointers (..) from each link, all is resolved. The problem then becomes the extra work since when you browse to the link, using DHTML Menu, it automatically inserts the ".." Something they should be aware of and correct in future updates or corrections

Thanks for your help on this

Paul

:wink:

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