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 Post subject: Problems Uninstalling
PostPosted: Thu Apr 12, 2007 7:55 am 
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Member

Joined: Thu Apr 12, 2007 7:53 am
Posts: 3
Hello!

I am having a problem uninstalling my free version of SoThink HTML editor. I am switching computers for my web building purposes. When I click uninstall I get the following error:

"An installation support file could not be installed"

"The system cannot find the file specified"

I have tried re-installing the program, no luck. Any suggestions? Thanks.


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 Post subject:
PostPosted: Thu Apr 12, 2007 2:06 pm 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello MrKYork,

Could you please tell us whether you have the privilege of administer? If you have not, please try to log in as administer account and check whether it helps.

Thanks in advance for your co-operation! :D


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 Post subject:
PostPosted: Thu Apr 12, 2007 11:30 pm 
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Joined: Thu Apr 12, 2007 7:53 am
Posts: 3
Yes, I am the administrator account. There is only 1 account.


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 Post subject:
PostPosted: Fri Apr 13, 2007 2:19 pm 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello,

That might be the bug of InstallShield, please check whether the following link is helpful to you:
http://consumer.installshield.com/kb.asp?id=Q108497

Hope that helps and happy weekend. :D


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 Post subject:
PostPosted: Tue Apr 17, 2007 4:18 am 
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Joined: Thu Apr 12, 2007 7:53 am
Posts: 3
Still no change.
That did nothing.

~York


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 Post subject:
PostPosted: Tue Apr 17, 2007 2:47 pm 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello,

Could you please tell us whether you only have the problem with Sothink HTML Editor program? What about the other programs?

Did you get any problems when you install iKernel engine update on your computer?

If you could provide more detailed information to us, it will be helpful for us to check the problem for you.

Thanks in advance for your co-operation! :D


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