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PostPosted: Thu May 03, 2007 6:57 am 
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Joined: Thu May 03, 2007 6:37 am
Posts: 8


I have purcased the - buy all template bundle - 4 days ago and have not received any download link yet sent to my e-mail

The amount has already been deducted from my account using paypal


Please reply urgently

Raine Sadie


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PostPosted: Thu May 03, 2007 7:01 pm 
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Support Team
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Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello Raine Sadie,

Sorry, we are on our international Labor's day holiday now. If there are any inconvenience has been caused, hope you can understand.

Could you please send your transaction ID and purchase information to support@sothink.com for us to have a check?

We will send you the download link of the template to you via email on May 8th.

Thanks for your understanding and have a nice day. :D


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PostPosted: Fri May 04, 2007 12:24 am 
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The information was e mailed a day or two ago. I think it was the 30th. Thanks alot for the reply and your help


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PostPosted: Fri May 04, 2007 11:36 am 
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Joined: Fri Jan 28, 2005 5:15 pm
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Thanks for your understanding and sorry for the inconvenience has been caused!

We will send the download link to you soon after we returned from our holiday. If you did not receive the information on May 8th, please feel free to contact us.

Have a nice day. :D


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PostPosted: Tue May 08, 2007 12:32 pm 
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Posts: 364
-------------------------
to raine sadie :arrow:
-------------------------
Would you mind advising your email address used for registration as well as your payment method (PayPal, Element 5, 2CO) for us to check for you?

You could provide the above information via PM (Private Message) so that I could check the purchase record for you.

Thanks for your co-operation & understanding!

If you have any question, feel free to contact us.

Have a nice day! :)

_________________
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This forum is ONLY for user discussion.
Contact support@sothink.com for prompt professional assistance from Sothink Customer Service
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PostPosted: Tue May 08, 2007 3:11 pm 
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Joined: Thu May 03, 2007 6:37 am
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The information was sent again via e mail to support@sothink.com

Thanks alot


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