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PostPosted: Thu Aug 02, 2007 4:52 am 
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Joined: Thu Aug 02, 2007 4:45 am
Posts: 4
Hello,

I payed with Paypal for All Flash Templates pack.

Already sent two emails to support@flashpioneer.com, but no answer and no link to download.

Please solve it to me.

Thank's in advance,

Mateus


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PostPosted: Fri Aug 03, 2007 12:54 am 
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Joined: Thu Aug 02, 2007 4:45 am
Posts: 4
Hi,

Why didnt you answer the contacts?

Why didnt you sent the download link?

Mateus


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 Post subject:
PostPosted: Fri Aug 03, 2007 5:30 pm 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello mbm,

We might have not received your email due to mailing server issues. Sorry for the inconvenience caused to you! :oops:

Would you mind sending your transaction ID to me via PM? We will send the reply to you ASAP after we get back on Monday.

Thanks for your understanding and happy weekend. :D


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PostPosted: Sun Aug 05, 2007 10:24 pm 
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Joined: Thu Aug 02, 2007 4:45 am
Posts: 4
Hello Sophia,

I sent you the PM at 28th, but nothing until now.

Too bad your sales support.

I payed many days ago and didnt receive my templates.

I continue wainting .... :(

Mateus


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PostPosted: Sun Aug 05, 2007 10:44 pm 
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Joined: Thu Aug 02, 2007 4:45 am
Posts: 4
Hi,

You received the PayPal confirmation at the same day i purchase the templates, but until now nothing.

Few minutes after the purchase i received the following email from your commercial email system.

You have my email, and it's the same email used at PayPal.

I already PM Sophia with the transaction ID too.

You must solve it fast.

I already payed and i want the templates or the money back.

See:

********** This is an AUTO-REPLY **********

Dear Sir or Madam,

Thanks for contacting SourceTec Software via E-mail.

This email address (info@sothink.com) is for commercial use ONLY.

If you need technical support from Sothink Customer Service, please kindly adopt the following methods:

1. Email to support@sothink.com(Recommended)
2. Live Customer Support
(Recommended, Service Hour: 9:00 a.m. ~ 17:30 p.m. GMT+8:00)
3. Leave a Comment

Thanks for your understanding & Wish you have a nice day!

---- SourceTec Software

********** This is an AUTO-REPLY **********


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 Post subject:
PostPosted: Mon Aug 06, 2007 11:11 am 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello Mateus,

Sorry for the reply delayed due to the weekend.

I have checked my messages, but I did not find your PM at 28th, but only the PM on August 3th. We apologize for the inconvenience has been caused to you.

I have sent the account information for you to download the template via PM, please check it.

If we can be further help, please let us know.

Have a nice day. :D


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 Post subject: same problem no link
PostPosted: Mon Jan 28, 2008 12:29 am 
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Joined: Tue Jan 15, 2008 1:54 am
Posts: 1
i bought template and no reply from anyone apart from tell me to go to download guide that not work for me

i sent pm details to admin and still nothing

i wait patientlyish


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 Post subject:
PostPosted: Mon Mar 10, 2008 10:16 am 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello kirk,

Sorry for the reply delayed.

Could you please tell me who did you send the PM to? If you could including your purchase information and your registered email to me again, I will send your registration information to you soon.

Thanks for your understanding and have a nice day. :D


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PostPosted: Thu Feb 27, 2014 12:21 pm 
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Joined: Thu Feb 27, 2014 12:04 pm
Posts: 38
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