We remove the email address listed in your post for sake of safety.
We notice that you purchased Sothink Logo Maker earlier today; in your post you mentioned that you have purchased the product before? If yes, we wonder if you might kindly advise the order ref. No. of the previous purchase.
After confirming the previous purchase, we will submit the full refund for the most recent purchase since this order is a duplicated one.
Look forward to your reply!
If you need further assistance, you could either post here or write to email@example.com
Have a nice day!