SourceTec Software

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PostPosted: Thu Mar 09, 2006 2:49 am 
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Joined: Thu Mar 09, 2006 2:43 am
Posts: 3
I have problem with this program. Suddenly, he stop creating a swf file in all input formats: avi, mov, mpeg, mpg (...) and if mi open the pg (mpeg) film i see error monit: "Can't find dll correctly". I have a WinXp, installed new decoders and i dont know what happend...

Reinstall this program - still, dosnt work...

pls to hlp.


greeting


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PostPosted: Fri Mar 10, 2006 11:53 pm 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello,

Could you please tell us whether you got any error message when you install Sothink FlashVideo Encoder on your computer?

Please send the screenshot of the eror message and also one problematic file for us to have a check, it will be helpful for us to go further on this issue.

Thanks for your co-operation.


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PostPosted: Sat Mar 11, 2006 2:27 am 
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Joined: Thu Mar 09, 2006 2:43 am
Posts: 3
In the instalation nothing errors appear. This error appear on a every mpeg file...


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PostPosted: Tue Mar 14, 2006 12:11 am 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello,

Thanks for providing the screenshot of the error message.

Please send an email to support@sothink.com, our support team will tell you the method of providing file to us.

Thanks for your co-operation.


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PostPosted: Wed Mar 22, 2006 2:17 am 
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Joined: Thu Mar 09, 2006 2:43 am
Posts: 3
well?


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PostPosted: Thu Mar 23, 2006 1:28 am 
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Support Team
Support Team

Joined: Fri Jan 28, 2005 5:15 pm
Posts: 1866
Hello,

I have sent you the method via Email, please check your email address.

Please give us an email after you send the file to us, it will be helpful for us to check this problem.

Thanks for your understanding.


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