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 Post subject: Registration invalid
PostPosted: Thu Apr 05, 2012 2:33 am 
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Joined: Thu Apr 05, 2012 2:29 am
Posts: 3
I have contacted you through email but need to have this solved as soon as possible please. I paid for the software registration yesterday afternoon, but the registration keeps telling me it is invalid. I have tried all of the options in your help menu and reinstalled it several times. Please help.


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 Post subject: Re: Registration invalid
PostPosted: Fri Apr 06, 2012 9:34 am 
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Joined: Wed Mar 14, 2012 2:59 pm
Posts: 72
hi,

Have your registration problem been solved? If not, please submit another ticket to customer support at the link below. Choose Registration Key in Support Issue.

http://www.sothink.com/support/tickets/ticket.php

_________________
Rita Luo
Sothink Marketing Team
SourceTec Software Co., LTD.


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 Post subject: Re: Registration invalid
PostPosted: Fri Apr 06, 2012 12:40 pm 
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Joined: Thu Apr 05, 2012 2:29 am
Posts: 3
Hi Rita-
I just submitted another ticket as you requested.


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 Post subject: Re: Registration invalid
PostPosted: Thu Apr 12, 2012 3:59 am 
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Joined: Thu Apr 05, 2012 2:29 am
Posts: 3
I've tried every possible form of communicating with you and still haven't gotten a response in the last week. I have a product I can't use and company I am angry with for terrible customer service and a total failure to address the problem. Please issue me a refund immediately.


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 Post subject: Re: Registration invalid
PostPosted: Thu Apr 12, 2012 1:28 pm 
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Joined: Wed Mar 14, 2012 2:59 pm
Posts: 72
hi,

Sorry for the delayed reply since we do not offer technical support on forum.

I checked your email record. We have replied to your last email submitted about 8 days ago. Maybe you have missed it.

To solve your problem, we would like to generate a new registration key for you. However, the registration name and registration key to Sothink SWF Decompiler for Mac is one to one, which means we cannot generate a new key using your email jbergsieker@gmail.com. We wonder whether do you mind we generate a new key using your name or add some letters in your email address, such as ijbergsieker@gmail.com.

Sorry for all the inconvenience caused on you. Please submit another ticket about your registration problem.

Looking forward to your reply and have a nice day!

_________________
Rita Luo
Sothink Marketing Team
SourceTec Software Co., LTD.


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