We are sorry for the inconvenience caused to you.
There might be some misunderstandings between us. We do care the emails provided by our customers and sent the reply via email.
I am afraid we did not receive your email or we have sent the registration information to you but you did not receive it.
Would you mind sending your registered email and purchase information to me via PM?
Or you can go to our Chat room to obtain online service:
Please note: Our office hours : 9:00 a.m. (GMT +8:00) ~ 5:30 p.m From Monday to Friday.
Thanks for your understanding and happy weekend.