SourceTec Software

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 Post subject: No Key after paying
PostPosted: Wed Oct 22, 2008 5:37 am 
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Joined: Wed Oct 22, 2008 5:32 am
Posts: 1
Purchased the software on Saturday 10/19 and paid..yet to receive key. We site says go to this forum and contact moderators but when I do it comes up error.

I have sent two email address and neither has anything in my spam account

some needs to contact me.
Thanks


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 Post subject:
PostPosted: Wed Oct 22, 2008 10:16 am 
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Support Team
Support Team
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Joined: Thu Jun 19, 2008 3:09 pm
Posts: 435
Dear chast,

Thanks for your message.

Sorry but we couldn't locate your purchase record using the information you provided.

It is our policy that purchase record shall be verified prior to registration information delivery.

Would you please kindly provide the following information for us to locate your purchase record?

Note: Please kindly provide the following information via PM (Private Message) to avoid disclosure of your personal information.

1. the email address used for registration (have you ever used another email address for registration?)

2. the payment method you used (Element 5, PayPal, RegNow, 2Checkout, Avangate)

3. the order or receipt you received concerning the products

4. the reference No. or order No. of the purchase

5. the exact date of purchasing

That shall be of great help in locating your records.

Thanks very much for your assistance in advance.

Have a nice day!

_________________
Sharon Lee
Customer Service
SourceTec Software Co., LTD
Email: support@sothink.com


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