Actually, Cindy has replied to your email, but it seems that you still have not received it yet.
From our experience with this kind of issues, we discovered from what our customers told us, that there are cases when our emails went in the spam or bulk section of the email address. Maybe it is a good idea to have a check and whitelist email@example.com
in your mailbox to get the prompt response.
And we have just resent the rely to you via PM (Private Message), please kindly have a check.
Please let us know if we can be of any further help.
Have a nice day!