SourceTec Software

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PostPosted: Wed Dec 16, 2009 10:54 pm 
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Joined: Tue Dec 15, 2009 1:47 am
Posts: 1
Just want to say when I purchase mine I receive my key a few minutes before I purchase..


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 Post subject:
PostPosted: Tue Jan 19, 2010 4:38 pm 
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Joined: Tue Jan 19, 2010 2:31 am
Posts: 3
Hello,

Once again, a new complain about your mail system :

As I have to upgrade from DHTML 7.2 to DHTML 9.2, I have sent you 3 days ago a mail to know how to.
In your FAQ, it is written that we will have first to contact support@sothink.com to get a link for paying the special fee for this upgrade and in return we will obtain the new license key.

3 days after, still no answer from your company. And don't reply that your mails from china are often blocked by european ISP as yesterday night I have received an auto reply for a support request to Sothink Customer Service Center.

Today when trying to send a new mail to support@sothink.com, I have the following permanent reply :
<support@sothink.com>: host mail.sothink.com[59.175.238.6] said: 554 mail server permanently rejected message (#5.3.0) (in reply to end of DATA command)
So it seems that the main problem does not come from our ISP but from YOUR server

I have worked fews days on the menu for a website and for the moment I can't use this work as the limitation of the trial version makes these menu totally unusable.

I give your the informations of the 7.2 order :

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To protect your personal information, we have deleted your order information for you.

---by SourceTec Customer Service
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So if it is possible, can you send me by MP the good link to pay the fee and to obtain the new license key ?

Best regards.


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 Post subject:
PostPosted: Wed Jan 20, 2010 1:05 pm 
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Support Team
Support Team
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Joined: Thu Jun 19, 2008 3:09 pm
Posts: 443
--------
:arrow: pollux06
--------

Sorry for all the inconvenience caused on you.

We have just forwarded your feedback to IT service Department for further checking.

Moreover, we have sent the favorable upgrade order link to you via PM(Private Message), please kindly check your inbox.

Additionally, to protect your personal information, we have just edited your post and deleted your order information for you.

If we can be of any further assistance, please just let us know.

Have a nice day!

_________________
Sharon Lee
Customer Service
SourceTec Software Co., LTD
Email: support@sothink.com


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 Post subject:
PostPosted: Thu Jan 21, 2010 6:39 am 
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Joined: Tue Jan 19, 2010 2:31 am
Posts: 3
Thank you for your intervention. The problem is now solved.


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 Post subject:
PostPosted: Thu Mar 11, 2010 1:25 pm 
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Joined: Thu Mar 11, 2010 1:18 pm
Posts: 1
Thanks for the suggestion.


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