Frequently Asked Technical Questions
- Q1: I tried to scan/decompile a Flash movie and Sothink SWF Decompiler generated an error or crashed?
- Q2: Why Sothink SWF Decompiler/Catcher pops up Flash player Active X problem on launch?
- Q3: Can I edit ActionScript in Sothink SWF Decompiler?
- Q4: How do I get the "Sothink Logo Maker" watermark removed from background?
- Q5: How to set the resolution when exporting logo for print by Sothink Logo Maker Professional?
- Q6: Why does my menu made by Sothink DHTML Menu disappear on Windows 8 IE 10?
- Q7: Why does my effect of menu made by Sothink DHTML Menu disappear on IE 11?
- Q8: Can I use Sothink SWF Decompiler for Mac on OS X 10.6 ?
Payment
- Q1: What payment methods can I use to buy Sothink products?
- Q2: What�s Avangate and how to order via Avangate?
- Q3: I am a PayPal user; how to order with my PayPal account?
- Q4: How to get an invoice after I paid for Sothink products?
- Q5: What currencies do you accept?
- Q6: How to use the coupon information in my order?
- Q7: How can I purchase Sothink product using Purchase Order?
- Q8: What is the back-up CD?
- Q9: How to remove an undesired item in the shopping cart?
Registration & Upgrade Issue
- Q1: How can I get the registration information after I purchase it?
- Q2: Why I haven’t yet received my registration information and how to get it instantly?
- Q3: How to register Sothink Products?
- Q4: What’s the difference between Registered and Unregistered version of your software?
- Q5: Is the registration key still valid for upgrade versions?
- Q6: Can I use the same registration key for different computers?
- Q7: What advantages shall I always get as a Sothink registered customer?
- Q8: What’s your upgrade policy?
- Q9: After upgrading my product, the key became invalid, what happened?
After Purchase
- Q1: What should I do if I lost my product?
- Q2: Can I continue to use the program after I change my computers hardware?
- Q3: How can I get an invoice for my purchase?
- Q4: How can I contact your customer service?
- Q5: What can I do if I could not get in contact with Sothink Customer Support via email?
- Q6: I have technical problems (problems regarding product operation, etc.), what to do?
