Retrieve Your Registration Key Online

If you failed to retrieve your registration key, please fill up the blanks with your detailed information to get your license back.
(All fields marked with red asterisk * are mandatory).
Please make sure the details listed below before submitting:
  • It covers all the single PayPal orders (Mar. 17, 2005 to now) and Element 5 orders (Jan.01, 2008 to now).
  • The keys to bundles (purchased via PayPal) are NOT available in the system.
  • The email address ought to be your order email address for the product.
  • If you still can not get the registration key in this way, please try the other methods as follows:
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    * Note：Newly placed Element5 orders can only be located 24 hours after the payment is completed.
    Know details about getting registration information instantly after purchase (only for PayPal) >> 
    Submit a support request for registration key retrievement >>
     
    For users who ordered through Avangate after Jan 6th, 2010,
    please go to Avangate support page to retrieve your registration key.
     
    Select Payment Method: Avangate Paypal Element5
    * Reference NO.:
    * E-mail:
     
     
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