Support

If you have any question or suggestion about Sothink Free FLV Player for Mac, please feel free to contact us. There are five ways available for you to let us know your needs.

• Submit Support Requests (Recommended):

Your submitted messages will be forwarded to the responsible department via our customer service unit and answered as quickly as possible.

• Write an email to support@sothink.com

Note: If you failed to contact Customer Support via email, the most common reason is your spam filter is blocking the e-mail.
Please check your bulk or junk folders for the email and try adding support@sothink.com to your trusted e-mail senders list.

• MSN Messenger & Yahoo Messenger

MSN Messenger: sothinkcustomerservice@hotmail.com
Yahoo messenger: sothinkcustomerservice@yahoo.com

Note: Our hotmail and yahoo mail boxes are not monitored; please do not send emails to them.
Online from 9:00 a.m. to 5:30 p.m.(GMT +8:00) in business days.
Currently we offer the support service in English and Chinese languages. For customers in other languages, please firstly help us understand your meanings in English or Chinese thus we could help you in deed.

• Visit the Forum and submit a Private Message to support members (only available for registered forum members): https://www.sothinkmedia.com/phpBB2/index.php

• Call us or leave a phone message: +86(27)67848991

To get more help from Sothink Customer Support, please kindly visit: https://www.sothink.com/support/index.php.